Refund Policy
Last updated: October 27, 2026
- Previews are free, so there is nothing to refund if you don't buy.
- All payments are final and non-refundable.
- The only exception: if you have not received your files within 7 days after payment, you get a full refund.
1. Payments are final
Because you see and approve the design before you pay, and the product is a digital file delivered by email, all payments are final. We do not offer refunds for a change of mind, for dissatisfaction with a design you approved, for edits, or for any problem that arises after delivery, including problems with hosting, uploading or later changes.
2. The only exception: files not received
If you have not received your files within 7 calendar days after your payment is completed, you may request a full refund. Before you ask, please check your spam folder. The files count as delivered if we sent them (by email and download link) to the email address you gave us within that time, even if the email later bounced or was filtered because of the address or your mailbox. No refund is due if, by the time you ask, you have already received, downloaded, published or used the files.
If the files differ materially from the design you approved, we correct them free of charge as described in our Terms (section 6). Correction, not a refund, is the remedy.
3. How to ask
Email hello@renewpage.com with your order number (for example RP-0001) within 30 days after payment. Approved refunds are sent through PayPal to your original payment method within 5 business days. How long it takes to reach your card depends on your bank.
4. Please talk to us first
If something seems wrong, email us before opening a PayPal dispute. We usually reply within 1 business day.
This policy is part of our Terms of Service. To the extent the law of your country gives you rights that cannot be excluded, those rights are not affected.